Metropolis ME02 Sage Carpet Stair Runner

Over-sized items that are too large or heavy for standard ground shipment will ship LTL Freight.These are typically defined as rugs 9 ft x 12 ft and larger, 9 ft Round rugs and larger, and larger rolls of runner. If you are unsure if your item will ship freight, please contact us for assistance. Please note that you must provide accurate contact information in your order so the freight carriers can schedule a time and date to deliver your merchandise. Our freight delivery service includes delivery of the item to the address only. The items delivered via LTL will not be hand carried into the home, lobby or any other area. If you approve services that are not standard such as liftgate service or delivery within your residence, you will be billed separately by the carrier. You should be able to or make arrangements to have assistance carrying the rugs into your home, up stairs, in elevators etc. If you cannot make these types of arrangements please call for white glove service options. Please fully inspect your freight delivery before signing for it. By signing you are acknowledging that the item is free of damage caused by the carrier and therefore could prevent a subsequent damage claim from being filed on your behalf. If you discover damage after the delivery has been made, please notify us THE DAY OF DELIVERY via email of your damage. Failure to do so will likely result in a denied claim.

Because this is considered a custom item, we cannot allow a return on this item.