Most items ship within 24-72 hours. Orders placed after 3pm est will be processed the next business day. Unless otherwise noted, all orders over $50 will ship for free to any US based destination in the continental United States.
We offer express shipping options should you need your rug faster than standard options. Please contact customer support at 866-784-7123 or via email at [email protected] for a quote.
LOWER 48 STATES
Free Shipping on all orders over $50 for standard shipping
ALASKA & HAWAII
While we do offer shipping to both Alaska & Hawaii addresses there will be an additional fee for doing so. Before your order is shipped you will be sent a shipping approval request via email. Once you approve your shipping quote we will release your order for shipping.
We offer shipping to the following Canadian Provinces; Quebec, Ontario, Manitoba, Alberta, British Columbia & SK. A small processing fee will be added to your order at checkout. All taxes & duties associated with your order are the customer's responsibility and are paid for at the time of delivery or sent by the carrier to you for payment. We do not have control over these fees as the Canadian border regulates all charges involved with importing an item into the country. Any oversized items (9 feet in width or over) may incur a shipping fee and the customer may be responsible for providing a broker company to handle the importation of the freight item. We would contact you prior to shipping if a fee would apply. ANY FREIGHT SHIPMENT TO CANADA CANNOT BE REFUSED FOR CREDIT AND IS NON-RETURNABLE. IF A CANADIAN FREIGHT SHIPMENT IS REFUSED IT WILL NOT BE REFUNDED.
Please contact customer support for shipping costs to your destination. Kindly include the item, size and your address in your request. Be advised, all importation costs associated with shipping the item to you will be your responsibility. All our prices posted are in USD. International orders are non-returnable and cannot be cancelled once placed. Email [email protected] for shipping costs.
Over-sized items that are too large or heavy for standard ground shipment will ship LTL Freight. These are typically area rugs over 8'6" x 12 in size or larger rolls of runner. Please note that you must provide accurate contact information in your order so the freight carriers can schedule a time and date to deliver your merchandise. Our freight service includes delivery of the item to the address only. The items delivered via LTL will not be hand carried into the home, lobby or any other area. If you approve additional services from the carrier that are not covered under standard delivery service, you will receive an invoice. These services are for example, but not limited to; liftgate requests, carrying the delivery into your home or any other request that is beyond the scope of a standard delivery. You should make arrangements to have assistance carrying the rugs into your home, up stairs, in elevators etc. If you cannot make these types of arrangements please call for white glove service options. Please fully inspect your freight delivery before signing for it. By signing you are acknowledging that the item is free of damage caused by the carrier and therefore could prevent a subsequent damage claim from being filed on your behalf. If you discover damage after the delivery has been made, please notify us the day of delivery via email at [email protected] . Failure to do so will likely result in a claim denial from the carrier Freight shipments to Canada cannot be canceled, refused or returned for credit.
CUSTOM MADE ITEMS
Custom Made Items are non returnable and if a customer refuses shipment with a return to sender no refund will be granted.
From time to time products may be on a slight delay before shipment. If your item is not ready to ship you will be notified by phone and or via email with an update and expected ETA of new inventory. Please note all orders placed with a credit card are not charged until the item ships. Likewise you will be updated via email every 2 weeks on the arrival of your item.
Please review your order confirmation for accuracy. It is your responsibility to check for errors. Any issues with delivery that result from incorrect entered information and is not subsequently informed to us will result in all shipping charges billed to the customer. Likewise any and all charges associated with changes to addresses after an item is shipped will be charged to the customer