"The whole transaction was effortless.It went so smoothly I couldn't believe it. My best experience with a web purchase ever!"
"I have made several purchases over the years and always find Payless Rugs the place to go."
"Service and delivery were excellent. It has been a pleasure buying from this company."
"This was one of my very best purchases online. I could not be any happier with the company; their communication , the quick processing of my order, the fast delivery of my merchandise and their pricing. I would certainly shop Payless Rugs for any future rug needs. Thank you Payless Rugs!"
"Overall my experience was great! The rug arrived in perfect condition and we love it. We have a local retailer who was asking over $100 more for the rug. We were thrilled to find it at Payless Rugs for less..."
We have just recently purchase a rug and padding from your company. I have had the pleasure of dealing with both Matt and Nick in the service department. They were extremely helpful and courteous. They didn't just answer my questions and concerns, but went above and beyond to make sure I was happy. Your product and your staff are to be commended. I am looking forward to dealing with your staff next month when I purchase the rest of the rugs and padding for my home. It is extremely difficult dealing with the internet when it comes to purchasing items for your home, but my experience with your company has been wonderful. Thank-you,
They had the best price on the internet, delivered quickly and the product was as described. A top merchant.
DEAR PAYLESS RUGS, & "NICOLAS",
I CANNOT THANK YOU ENOUGH FOR MY GORGEOUS, SAVAFIEH, CHELSEA, RED FLORAL HANDHOOKED WOOL RUG! THIS RUG GIVES MY HOUSE A NEW SPRING LOOK, WILL GO WITH ANY DECOR DUE TO THE SEVERAL BRIGHT ACCENT COLORS OF PEACH, BLUE, GREEN, WHITE, BROWN, AND OF COURSE THE VERY TRUE RED OF THE BACKGROUND. IT IS NOT A "WINE" OR "BURGUNDY' COLOR SO MANY "RED" RUGS ARE, NOR IS IT GARISH. THE PHOTOS AS WELL ON PAYLESS SITE, GIVE THE MOST ACCURATE, BEST VIEW, COLOR, OF ANY SITE I SAW, (AND CHECKED DOZENS), THOUGH I ALREADY KNEW HOW THIS RUG LOOKED AS HAD PURCHASED FROM ANOTHER SITE, THOUGH NEEDED ANOTHER ONE TO COMPLETE MY HOME. AS USUAL IT SEEMS, THE PREVIOUS RETAILER WAS OUT OF STOCK AFTER MY FIRST PURCHASE, LEAVING ME WITH ONLY A HALF DECORATED LIVING ROOM. THE OTHER RETAILER WAS TO HAVE MORE RUGS IN AT THE END OF MAY, POSSIBLY. AS WE ALL KNOW, BUYING A LARGE ITEM, HEAVY, AND EXPENSIVE, SEEMS A REAL GAMBLE AS IF IT DOESN'T LOOK GOOD, AN EXPENSIVE PAIN TO SEND BACK, (AND HEAVY, AWKWARD), WHICH IS WHY I ONLY ORDERED ONE RUG THE FIRST TIME.
SO PAYLESS, NICOLAS, SAVED THE DAY, MY LIVING ROOM, FOR ME. I WAS VERY SKEPTICAL ABOUT PAYLESS'S "MAKE AN OFFER", AND PRICE MATCH GUARANTEE, THOUGH GAVE IT A TRY AS THE OTHER RETAILER WAS SLIGHTLY LESS IN PRICE, (AND OUT OF STOCK). SURE ENOUGH, AS SOON AS I SUBMITTED MY OFFER, REQUEST FOR PRICE MATCH, "NICOLAS" CALLED ME, LITERALLY WITHIN A MINUTE OF SUBMISSION, (AND I WAS LEAVING FOR THE HOSPITAL!). HE CHECKED THE MANUFACTURER WHILE I WAS ON THE LINE TO SEE IF IT WAS IN STOCK, (AND IT WAS, STRANGE THE OTHER RETAILER COULDN'T GET).
HE MATCHED THE PRICE OF THE OTHER RETAILER, SO UNUSUAL SINCE THIS WAS OUT OF STOCK, THAT PAYLESS WOULD EVEN MATCH THE PRICE. HE TOOK MY ORDER IMMEDIATELY, AND WITHIN A WEEK I HAD MY BEAUTIFUL MATCHING RUG! WITH FREE SHIPPING NO LESS!
I HAVE HAD BAD EXPERIENCES WITH THIS OTHER RETAILER BEFORE, HAVING ORDERED ANOTHER RUG FROM THEM, WHERE THE COLOR WAS DISTORTED ON THEIR IMAGE, AND THEIR "MIDDLEMAN", ANOTHER STRICTLY RUG SELLER, WAS HORRIBLE, RUDE, WASTED HOURS OF MY TIME, IN JUST TRYING TO RETURN THIS ITEM, WHERE THE COLORS WERE WAY OFF.
I AM THRILLED WITH MY RUG, AND EVEN MORE WITH THE HONORABLE PRICING OFFERS, SERVICE, AND RAPID SHIPPING I RECEIVED. I WILL INDEED BE BACK FOR MORE!I HOPE THAT YOU WILL USE THIS AS A TESTIMONIAL THANK YOU NICOLAS AND PAYLESS RUGS.